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HOTEBIKE Customer service

Customer service is our number one priority. If there is any issue with your order, please feel free to reach out to us, even if you just want to give us feedback. Please include your order number with your message.

PLEASE NOTE:We wil reply to your message, but sometimes our emails end up in SPAM folders. Please check your SPAM folder to make sure you do not miss our response.

Need Help?

How can I assist you with bikes, orders, or spare parts? Let me know what you need help with and I’ll do my best to provide helpful information.

Phone: +86 18933770725
Skype: +86 18933770725
Whatsapp: +86 18933770725
Email: service@hotebike.com

Factory Address:
No.1,Xingrong Road,Sanzao Town,Jinwan District,Zhuhai City,Guangdong,China.

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Outside of operating hours? Scroll down for our support form. Your message will be replied to within 24 hours of receiving.

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