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Purchase terms

Delivery:
We will ship it out within 3-5 days after confirm your payment received and final confirmation by email or phone call. shipping time is usually between 15 working days on all stock items, we will notify you if the delivery is going to take longer than this.
Buyers outside the CA are reminded that the currency is CAD

Assistance can be offered if you do not feel confident with assembly of any of our products. Most Bikes arrive 95% ready to ride with just the need to straighten the handle bars and fit the pedals. We will accept no liability for incorrect fitting here by our customers.

Warranty Terms:

Please check the delivery for damages before signing for the item in good condition. Please read the Warranty page for warranty details.

WARRANTY DOES NOT COVER:

Damaged Plastic parts and wear and tear on brake pads, tyres, or damage to any part of the product due to abuse or misuse. 
Labour that occurs outside of our facility. 
Parts damaged by accidents, neglect, misuse, abuse.
Damage caused by a non-covered part or by any part not purchased from our facility.
Products that have NOT been regularly checked and serviced as highlighted in conditions.

CONDITIONS: 

Upon purchase of all products, they must be thoroughly checked to ensure that no nuts or bolts have become loose or dropped out in transit. The same check should be carried out prior to each ride of the product, thus ensuring long-term durability. We advise that all products are ridden with adequate safety clothing ie; helmets etc. Products must be ridden in a responsible manner and must not be abused for the warranty to be valid. These are on-road vehicles and should be ridden with due care and attention for your own safety and that of the public.

DISCLAIMER STATEMENT: 

We will take no liability for losses that were not foreseeable to both parties when the contract was formed and for losses that were not caused by any breach on our part. We will take no liability for any use of a product that does not comply with current legislation relating to that product in your region or jurisdiction. By purchasing our products you have read and agreed to the terms and conditions set out Nothing in these terms will reduce your statutory rights relating to cancellation, faulty or misdescribed goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens’ Advice Bureau.

Privacy Policy:
Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.
All such information is held on secure servers. We comply fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential.

How do we use your information:
We are committed to protecting your privacy and only use the information we hold about you in accordance with the General Data Protection Regulations. We will not collect any personal data from you that we do not need to provide and oversee this service to you. No 3rd parties have access to your personal data unless the law allows them to do so.
Your information is used primarily to process your order. If your order is to be delivered to you, we will share your name, address and contact details with our courier companies, for the express reason of ensuring a safe and swift delivery to you.

Security:
We realise how important it is to securely store any information that you provide. Hotebike electric bike shop maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

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