HOTEBIKE
Contact Us
CONTACT US
Contact Hotebike — Customer Service, Warranty & Wholesale Inquiries
Need help with your Hotebike? Whether it’s warranty support, spare parts, repair guidance, or wholesale & OEM partnership inquiries — we’re here to help. Reach us by phone, WhatsApp, email, or use the form below. We reply within 24 hours.
Send Us a Message
For warranty claims, spare parts orders, wholesale pricing, or OEM inquiries — fill out the form below.
* Required. Please include product model, quantity, and your shipping country for faster quote.
Frequently Asked Questions
How do I claim warranty on my electric bike?
Contact us with your order number and a photo of the issue. HOTEBIKE offers a standard 12-month warranty on the motor, battery, and frame. Our customer service team will guide you through the process.
Do you sell spare parts for Hotebike ebikes?
Yes. We supply OEM spare parts including batteries, motors, controllers, chargers, tires, brake pads, and display panels. Let us know your bike model and the part you need.
Can I become a Hotebike distributor or wholesale partner?
Absolutely. We welcome distributors, wholesalers, and OEM partners worldwide. Fill out the form above with your company details and target quantities — our sales team will send you wholesale pricing and MOQ within 24 hours.
Where is the Hotebike factory located?
Our factory is in Zhuhai, Guangdong, China — one of the world’s largest electric bike manufacturing hubs. You’re welcome to visit. Contact us to schedule a factory tour.